Refund policy

At Nudra, we want you to feel confident and comfortable with every purchase. Please read our exchange policy carefully before placing your order. Exchanges Only for Hygiene Reasons Due to the intimate nature of our products, we are only able to offer exchanges, not refunds or returns, for hygiene and health reasons. This is standard practice across the lingerie and intimate apparel industry. Exchange Eligibility To be eligible for an exchange, your item must meet the following conditions: The item must be unworn, unwashed, and in its original condition All original tags and packaging must still be attached and intact The exchange request must be made within 7 days of receiving your order The item must not show any signs of use Wrong Size or Damaged Item If you received the wrong size, a damaged item, or a product different from what you ordered, please contact us within 7 days of delivery with clear photos of the item. We will arrange a free exchange for the correct or undamaged item as quickly as possible. How to Request an Exchange To start an exchange, contact us with your order number and the reason for the exchange. Once approved, we will guide you through the next steps, including where to send the item if required. Non-Exchangeable Items For hygiene reasons, certain items may not be eligible for exchange once the packaging has been opened or tags removed, except in cases of defect or error on our part. Cash on Delivery Orders Since all our orders are Cash on Delivery, you are welcome to inspect your package before accepting it from the courier. If anything looks incorrect or damaged at the time of delivery, you may decline the parcel. Contact Us If you have any questions about our exchange policy, please reach out to us and we will be happy to help.