Refund Policy

At Nudra, we are committed to upholding the rights of our customers and complying with Egyptian consumer protection laws. This Refund Policy outlines your rights and the process for requesting a refund or exchange for products purchased from us.

1. Your Rights Under Egyptian Consumer Law

According to Egyptian consumer protection regulations, you have the right to request a refund, replacement, or repair of any product that is defective, not as described, or does not meet your expectations within a reasonable period. Our policy ensures that we honor these rights to protect our customers.

2. Eligibility for Refunds and Exchanges

You are eligible for a refund or exchange under the following conditions:

  • Defective or Damaged Products: If the item is defective or damaged upon receipt.
  • Wrong Item Delivered: If you received an item different from what was ordered.
  • Products Not Matching Description: If the product differs from the description on our website.
  • Change of Mind: You may request a refund or exchange within 14 days of receipt for unused products in their original condition and packaging.

Items that do not meet these criteria may not be eligible for a refund.

3. Process for Refunds and Exchanges

To initiate a refund or exchange, follow these steps:

  1. Contact our customer support team at nudrawear@gmail.com or call +201117006563 within 14 days of receiving the product.
  2. Provide your order number, photos of the product (if applicable), and a detailed explanation of the issue.
  3. Await approval and instructions from our team. If your request is approved, we will provide details on how to return the product.

4. Return and Shipping Costs

  • Defective or Incorrect Items: If your return is due to an item being defective or incorrect, we will cover the return shipping costs.
  • Change of Mind: If you choose to return an item for reasons other than defects or mistakes, you will be responsible for return shipping costs.

5. Refund Processing Time

Once we receive the returned item and confirm its condition, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

6. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized products.
  • Final sale or clearance items.
  • Items that have been used or are not in their original condition and packaging.

7. Conditions for Exchange

If you prefer an exchange over a refund, you must inform us within the 14-day period. Exchanges are contingent on product availability and may require additional shipping charges.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check with your bank or payment provider for updates.
  • Contact our customer support team for further assistance.

9. Consumer Protection Rights

This policy is in line with your rights under Egyptian consumer protection laws. If you believe your rights have not been respected, you may contact the Egyptian Consumer Protection Agency for further assistance.

10. Contact Information

For questions or further assistance regarding our refund policy, please contact us at:

Email: nudrawear@gmail.com

Phone: +201117006563